How you can treat yourself…

Every year, lots of GP appointments are for illnesses that you can actually treat yourself, without having to see a doctor!

You can buy medicines for these illnesses over the counter from a pharmacy or supermarket.  If we all had the correct information on what these illnesses are, we’d be able to save the NHS a huge amount of money, which could be spent on other things like nurses or cancer treatment.

OTC medicines

Have a look at this guide on Over the Counter (‘OTC’) medicines by clicking on the image below:

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How can you treat yourself?

There is a handy list the NHS has made, of 33 illnesses that can be treated using over the counter medicines. Take a look at this guide…

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Chelwest Open Day

On September 5th we at Hiyos took part in a brilliant open day at the West Middlesex University Hospital site. The open day celebrated being healthy and active, and ran an exciting programme of events for all ages.

Not only did we have our own stand to show people all the innovative things we’re doing at Hiyos, but also we sneaked up on others and pleaded with them to tell us about their work – and we managed to capture it on film! We’ve also included some useful links to services in your area.

Bear with us – the atmosphere was SO buzzy at the show, that you may need to give the volume dial a nudge…

IAPT – Support for mental health

For more information, check out


Support for diabetes, and tips if you are at high risk of diabetes


For more information check out


Cancer support – The Mulberry Centre

For more info, check out:


Support and advice for carers



For more info, check out:


Drug and alcohol support services


For more info check out:


Mental health and pregnancy


For more info there are lots of support services you can contact – including Apni, bacp, Mind, Samaritans, Netmums


Chronic disease workshop – Healthwatch


For more info check out:




Games people play in health

Self referral poster

We are really excited to share that our practice is doing some really innovative work to help improve the service we provide you. We are working with research partners and other healthcare providers to improve the outcomes and service you have from the practice. We will be using the principles of Game Theory, which is mathematical modelling to explain behaviour to improve outcomes for patients and staff and provide you with a better service.

We will start work on 3 areas to begin with and will have appropriate use of technology to dramatically improve the service we provide.

Medical Reports. 

We understand that it is important for you to get your reports quickly and you find delays frustrating. As a result we would like you to encourage you to request your report online, upload any relevant documents and our clinicians will review it and respond to any messages you may have. We can reduce the time taken to turn reports around from 4 weeks to just a few days. We will email you the report and if a payment is required this can be made online.

Minor Ailments.

Sometimes you just need a second opinion or are just not sure where to turn to. There are so may places who can provide you with help and it’s confusing – even for us! So we are going to share places where you can make your own referral and we are working on a new technology where you can just say how you are feeling, in your own words and it will give you advice and support. Watch this space.

Self referral poster

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Self referral


Chronic Diseases. 

If you have a long term illness we understand that your needs are likely to be way beyond your medical needs and you may require support around social matters eg housing, employment, getting out to new places and make new friends and as well as support around diet and exercise designed to meet your needs. This is something we are hoping to support you with in the coming months. Supporting the whole you is likely to result in better health.

Exciting times! We’re on this journey together – so if you have any ideas please do share.

Applying Game theory framework in healthcare in a new concept and we are very excited to seeing the outcomes. We think it will result in better outcomes for both patients and clinicians.

Here is a short video which outlines a bit more along with a competition for which we were runners up!