Chelwest Open Day

On September 5th we at Hiyos took part in a brilliant open day at the West Middlesex University Hospital site. The open day celebrated being healthy and active, and ran an exciting programme of events for all ages.

Not only did we have our own stand to show people all the innovative things we’re doing at Hiyos, but also we sneaked up on others and pleaded with them to tell us about their work – and we managed to capture it on film! We’ve also included some useful links to services in your area.

Bear with us – the atmosphere was SO buzzy at the show, that you may need to give the volume dial a nudge…

IAPT – Support for mental health

For more information, check out


Support for diabetes, and tips if you are at high risk of diabetes


For more information check out


Cancer support – The Mulberry Centre

For more info, check out:


Support and advice for carers



For more info, check out:


Drug and alcohol support services


For more info check out:


Mental health and pregnancy


For more info there are lots of support services you can contact – including Apni, bacp, Mind, Samaritans, Netmums


Chronic disease workshop – Healthwatch


For more info check out:




Games people play in health

Self referral poster

We are really excited to share that our practice is doing some really innovative work to help improve the service we provide you. We are working with research partners and other healthcare providers to improve the outcomes and service you have from the practice. We will be using the principles of Game Theory, which is mathematical modelling to explain behaviour to improve outcomes for patients and staff and provide you with a better service.

We will start work on 3 areas to begin with and will have appropriate use of technology to dramatically improve the service we provide.

Medical Reports. 

We understand that it is important for you to get your reports quickly and you find delays frustrating. As a result we would like you to encourage you to request your report online, upload any relevant documents and our clinicians will review it and respond to any messages you may have. We can reduce the time taken to turn reports around from 4 weeks to just a few days. We will email you the report and if a payment is required this can be made online.

Minor Ailments.

Sometimes you just need a second opinion or are just not sure where to turn to. There are so may places who can provide you with help and it’s confusing – even for us! So we are going to share places where you can make your own referral and we are working on a new technology where you can just say how you are feeling, in your own words and it will give you advice and support. Watch this space.

Self referral poster

Screenshot 2019-08-28 14.50.14

Self referral


Chronic Diseases. 

If you have a long term illness we understand that your needs are likely to be way beyond your medical needs and you may require support around social matters eg housing, employment, getting out to new places and make new friends and as well as support around diet and exercise designed to meet your needs. This is something we are hoping to support you with in the coming months. Supporting the whole you is likely to result in better health.

Exciting times! We’re on this journey together – so if you have any ideas please do share.

Applying Game theory framework in healthcare in a new concept and we are very excited to seeing the outcomes. We think it will result in better outcomes for both patients and clinicians.

Here is a short video which outlines a bit more along with a competition for which we were runners up!

Fit for work?

If you’re an employee and are ill, you can take time off work – but you need to give your employer proof if you’re ill for more than 7 days.

Check out these useful guidelines from the government on what that means…

Taking sick leave

And click on the image below to see guidance on how to get a fit note…

Screenshot 2019-08-12 at 10.42.57

And here is a useful video to talk you through getting a fit note from the surgery!






Welcome to the world, baby.

If you’ve just had a baby, you’ll know what hard work it is, whether it’s your first, second, or sixth! Babies are wonderful but can be tricky customers sometimes too!

At the surgery we run group events for your 6-8 week check – so that you can not only have you and your baby checked over, but also so you can chat to other mums and dads in the same position as you. Sharing experiences with peers can often be very therapeutic….

You should have your postnatal check 6 to 8 weeks after your baby’s birth to make sure you feel well and are recovering properly.

What happens at your postnatal check

The following is usually offered, though this may vary according to where you live:

  • You’ll be asked how you’re feeling as part of a general discussion about your mental health and wellbeing.
  • You’ll be asked if you still have any vaginal discharge and whether you have had a period since the birth.
  • Your blood pressure will be checked if you had problems during pregnancy or immediately after the birth.
  • You may be offered an examination to see if your stitches have healed if you had an episiotomy or caesarean section.
  • If you were due for a cervical screening test while pregnant, this should be rescheduled for 12 weeks after the birth.
  • You’ll be asked about contraception.
  • If you’re overweight or obese, with a BMI of 30 or more, you may be weighed. Your doctor should give you weight loss advice and guidance on healthy eating and physical activity.

Tell your doctor if…

  • you’re feeling sad or anxious – looking after a baby can sometimes feel overwhelming. Do not feel you have to struggle alone or put on a brave face. It’s not a sign that you’re a bad mother. You need to get help, as you may have postnatal depression. Your doctor or health visitor can provide help and support.
  • you’re having trouble holding in your pee or wind, or you’re soiling yourself with poo
  • having sex is painful
  • you’re not sure if you have had 2 doses of the MMR vaccination – if you have not had these, your practice nurse will offer them with a gap of at least 1 month between doses. You should avoid becoming pregnant for 1 month after having the MMR vaccination.

Here are some other useful bits of information, on feeding your baby... (click on the images to read the guides)…

Screenshot 2019-07-16 at 10.31.20


Screenshot 2019-07-16 at 10.31.42

and on the immunisations your child will need…

Immunisation Schedule.pdf