How you can treat yourself…

Every year, lots of GP appointments are for illnesses that you can actually treat yourself, without having to see a doctor!

You can buy medicines for these illnesses over the counter from a pharmacy or supermarket.  If we all had the correct information on what these illnesses are, we’d be able to save the NHS a huge amount of money, which could be spent on other things like nurses or cancer treatment.

OTC medicines

Have a look at this guide on Over the Counter (‘OTC’) medicines by clicking on the image below:

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How can you treat yourself?

There is a handy list the NHS has made, of 33 illnesses that can be treated using over the counter medicines. Take a look at this guide…

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Games people play in health

Self referral poster

We are really excited to share that our practice is doing some really innovative work to help improve the service we provide you. We are working with research partners and other healthcare providers to improve the outcomes and service you have from the practice. We will be using the principles of Game Theory, which is mathematical modelling to explain behaviour to improve outcomes for patients and staff and provide you with a better service.

We will start work on 3 areas to begin with and will have appropriate use of technology to dramatically improve the service we provide.

Medical Reports. 

We understand that it is important for you to get your reports quickly and you find delays frustrating. As a result we would like you to encourage you to request your report online, upload any relevant documents and our clinicians will review it and respond to any messages you may have. We can reduce the time taken to turn reports around from 4 weeks to just a few days. We will email you the report and if a payment is required this can be made online.

Minor Ailments.

Sometimes you just need a second opinion or are just not sure where to turn to. There are so may places who can provide you with help and it’s confusing – even for us! So we are going to share places where you can make your own referral and we are working on a new technology where you can just say how you are feeling, in your own words and it will give you advice and support. Watch this space.

Self referral poster

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Self referral


Chronic Diseases. 

If you have a long term illness we understand that your needs are likely to be way beyond your medical needs and you may require support around social matters eg housing, employment, getting out to new places and make new friends and as well as support around diet and exercise designed to meet your needs. This is something we are hoping to support you with in the coming months. Supporting the whole you is likely to result in better health.

Exciting times! We’re on this journey together – so if you have any ideas please do share.

Applying Game theory framework in healthcare in a new concept and we are very excited to seeing the outcomes. We think it will result in better outcomes for both patients and clinicians.

Here is a short video which outlines a bit more along with a competition for which we were runners up!

Our Duck Diabetes Programme!

A massive thank you to all our patients who took part in the first Duck Diabetes programme. We held our final event in December.

We will be sharing our analysis of the programme in due course – but in the meantime check out excerpts from all of the events below, well done and watch this space for more similar programmes!

Event number 1: The beginning…

We launched our 6 month Duck Diabetes programme on Friday 29 June – with an event which had a brilliant turnout!  Here are some snapshots from the event…

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Welcome to the programme

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What does the Duck Diabetes Programme involve?

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A Firstcare patient shares his journey with us and how he ducked diabetes

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So what is diabetes?

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What’s pre diabetes, and why do we need to duck diabetes?

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One You Hounslow shares some nutrition tips

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What support is available? Pt 1

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What support is available? Pt 2

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More about the programme

And here are some snapshots from our second event in September…

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Dr Mahmud welcomes patients to our second Duck Diabetes event.

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Maria, one of our Healthcare Assistants, explains more.

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What does ‘Duck Diabetes’ mean, anyway?!

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Making a change…

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Supporting each other is very important…

And lastly, here are some snapshots from the finale in December!

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Dr Dhir introduces the final event…

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Our HCA Maria gives a recap of the programme…

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A patient kindly gives us his experience…

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A patient who attended the programme on behalf of his mother…

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A big thank you for your feedback …

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That’s a wrap…!


What are the 10 High Impact Actions?

Spotlight on 10 High Impact Actions

It’s widely accepted that NHS GPs are struggling to meet increasing demand for general practice services. As part of NHS England’s General Practice (GP) Forward View, it launched the ’10 High Impact Actions’, as part of a range of commitments to increase capacity in general practice and reduce workload. So what are those High Impact Actions, and how effective do GPs think they might be?

The Royal College of GPs has surveyed GPs across the country and looked in detail at what they think of the 10 High Impact Actions. Take a look at this really interesting analysis…